- Monday to Thursday 7 a.m. to 7 p.m.
- Friday and Saturday 8 a.m. to 5 p.m.
Westgate Honda - Service Department - Top-Ranked for Customer Service With Over 27 Years Of Experience
Westgate Honda Is The Perfect Place To Maintain And Service Your Honda Vehicle, Offering Certified And Manufacturer-Trained Technicians, Original Parts And Accessories And Over 27 Years Of Experience. Relax In Our Customer Lounge And Enjoy Our Free Popcorn, Nachos And Coffee While Our Expert Technicians Tend To Your Vehicle. We Offer Satellite TV And Wireless Internet, And Have Been Top-Rated For Our Customer Service. Westgate Honda Provides Towing Services, Customer Shuttle And The Peace Of Mind That Comes With Knowing Your Honda Vehicle Is Serviced Quickly And Professionally. With 13 Service Bays And 4 Stations, Westgate Honda Offers Emissions Testing And Alignments And Tire Services, And Our Express Service Offers The Utmost In Convenience.
Honda dealers utilize state-of-the-art facilities with the latest high-tech equipment. This, combined with factory-trained Honda technicians who know what's best for your vehicle, help to ensure your vehicle is fixed right the first time, for peace-of-mind motoring. Read on to find out how and why.
Technical Training
(A) Electronic
What makes Honda technical training unique? Honda technicians are kept abreast of the latest evolving technology through distance training programs available through e-Learning. E-Learning allows for timely and on-going training as soon as new models are introduced, and is customized for each associate, with interactive functionality.
(B) Classroom
Honda technicians also participate in special technical training courses where they are challenged to demonstrate both their knowledge and their tactile skills. "Hands on" training insures that Honda technicians are able to keep abreast of technological changes and service procedures.
At Honda "good-enough" is not good enough! Students cannot pass a technical training course by simply listening to a lecture and writing a paper test. A special form of training is used. It is referred to as IST (Individualized Skills Training). What makes IST training so special? Class size is restricted to no more than 8 students and students work at their own pace. Every student must actually demonstrate the skills required before they receive credit for the course. Lectures & tests (passive learning) have been replaced by skill acquisition and skills demonstration (active learning). In this manner we are able to guarantee that the students acquire the knowledge and demonstrate the skills to fix the vehicle right the first time.
Technical Support
Every Honda dealer is connected with on-line and on-call support from the Manufacturer with engineering specialists available to assist with answering questions or troubleshooting difficult problems.
Apprenticeship Training Program
At Honda we have entered into partnerships with several community colleges across Canada to sponsor Honda specific apprentice training programs. We donate vehicles, training components, tools, equipment, and expertise. Honda also works closely with the colleges to enrich and continually update our apprentice curriculum so that the students receive the best possible education. In this manner we are able to ensure that our dealers have the "pick of the crop" when it comes to hiring new professional service technicians.
HDS (Honda Diagnostic System) Tester
Only Honda dealers have the HDS tester, a sophisticated, portable computer designed and engineered by Honda to aid Honda technicians in diagnosing automotive electrical systems and electronic components. It tests the PGM-FI engine control module (ECM), and other control modules and their associated sensors, actuators and cable harnesses. The PGM tester has multiple capabilities including testing the transmission control module, anti-lock brake system, traction control system, supplemental restraint system and the active torque transfer system.
Honda developed a new, innovative information center to increase Honda dealerships' ability to serve their customers more effectively. The i-Drive system allows dealership associates to instantly access specific information on vehicles as far back as 20 years, all at their fingertips. This includes all service manuals, service bulletins and product updates, which provides dealer service staff the latest information on all Honda vehicles. In addition to supplying technical information to service personnel, the i-Drive computer allows sales associates and customers to browse vehicle specifications and product comparisons and much more.
Child Safety Booklet
Over the years, Honda and Acura have built numerous safety features and systems into their vehicles. Among them are seat belts and airbags, which have proven very effective in restraining adult passengers and reducing their risk of injury in a collision.
However, many children continue to be at significant risk of injury or death in collisions because they are either unrestrained or improperly restrained. In addition, recent accident statistics confirm that passenger airbags may pose significant risks to children in the front seat. Because of these risks, Honda and Acura wish to promote their recommendations on the proper ways to protect child passengers, and have consolidated them in one easily accessible reference source.
Download Child Safety Booklet - 2.5 MB
SRS Systems Booklet
This brochure was prepared to answer your questions about airbags and other safety equipment in your car. Please take a few moments to read it, because we believe that the more you know about how your safety equipment works, the safer you and your passengers will be.
Download SRS Systems Booklet - 532k
Honda Insight Emergency Response Guide
This technical information regarding the Honda Insight is available for use by fire service, law enforcement, emergency medical and professional towing personnel.
Download Insight Energency Response Guide - 1MB
Honda Civic Hybrid Emergency Response Guide
This technical information regarding the Honda Civic Hybrid is available for use by fire service, law enforcement, emergency medical and professional towing personnel.
Based on discussions with rescue professionals, Honda recommends that emergency response personnel follow standard procedures, developed by their own organization for assessing situations and dealing with potential hazards. Given our knowledge of the Civic Hybrid, we also recommend the procedures suggested in the PDF file below.
The Guide refers to 2 available transmissions. In Canada, all Civic Hybrids are equipped with the Continuously Variable Transmission (CVT).
Download Hybrid Emergency Response Guide - 1MB
